• Our promise

Our promise

  • Our promise
  • Our promise 2

At Matt Johnson Prestige the customer is at the heart of everything we do, and we hope that comes across is the way we deal with each and every client.

We’re all about building relationships for life - selling cars is a happy by-product of those relationships and we are always delighted to see our clients come back time and again.

Every car sold by Matt Johnson Prestige goes through the following rigorous process.

This is our promise to you…

Pre-delivery inspection and servicing

You can rest assured every car that leaves our site has been through a thorough inspection by our time-served technician.

From our purpose-built workshop vehicles are given the seal of approval for onward carriage once we are satisfied they meet our high standards.

If a car requires an MOT within three months of its being delivered, we use our trusted partners to have the car tested and any remedial work carried out so it leaves with a 12-month certificate.

And if a car requires a service, we will make sure it is done, either on-site or at a main dealer.

Everything is geared towards you receiving your new vehicle in perfect mechanical order. If something does go wrong within your warranty period, we’ve got you covered.

Detailing and valet services

Read our Google reviews and you will learn everything you need to know about our standards when it comes to preparing your new vehicle.

Every car is given a thorough interior valet before leaving for its new home - and while we can’t necessarily guarantee that new car smell, we can certainly assure you that new car will arrive looking and smelling fresh!

Our talented detailer will also give the car’s paintwork, wheels and exterior his undivided attention as he strives to ensure you are the envy of your neighbours when your new car is parked outside your home.

We use only the best industry equipment and products to ensure a professional finish that we - and you - can be proud of.

Delivery to your door

Our network of professional delivery drivers travel the length and breadth of mainland UK - and sometimes beyond - to ensure your car buying journey is as stress-free as possible.

Many of our clients want to meet the team and spend some time in our showroom - but others prefer the comfort of their own home and our guarantee that their new car will be exactly as described and pictured in our adverts when it arrives.

We offer two options when it comes to delivery; a driven service or delivery via covered trailer.

With the option of live video tours before you buy, you can live and breathe your new car without having to make the journey to our Cumbria HQ.

Buying a car has never been easier!

After Sales Care

We’re all about building relationships for life with our customers - and once your new car is delivered, we’re delighted to welcome you into the Matt Johnson Prestige family.

Many of the vehicles we retail are still covered by the manufacturer’s warranty and you, therefore, benefit from the guarantee of main dealer support.

For vehicles that are no longer covered by a manufacturer’s warranty, we offer a three-month MJP warranty, so if anything goes wrong, we’re by your side.

We also have a close working partnership with the RAC and are able to offer a range of extended warranties at competitive prices to give you further peace of mind.

You can speak to your sales advisor at the time of sale if you are keen to understand your options.