play phone device-mobile location2 search plus dash down_arrow cross chevron-down chevron-up chevron-left calendar device-camera

Covid Security

How we are keeping our customers and team safe

Matt Johnson Prestige Covid-19 policy

It's fair to say we are in pretty unprecedented times. Never has the team at Matt Johnson Prestige had to adapt so deftly and decisively in the face of ongoing challenges.

In light of the most recent government announcement, we have made some changes to our policies.

The great news is that we are still here for you. And while we might not be able to shake hands and meet face to face, we can still help you find the car of your dreams.

The information below should give you the detail you need to understand how we are tackling Covid-19.

Our showroom

It feels wrong to actively discourage you from visiting our showroom; normally it is our pleasure to welcome you in, fire up the kettle and have a chat about how we can help.

In line with government guidance, however, our showroom is closed. Sad times. But we understand we have to do our bit to help beat this virus. The team will still be working on-site and we'll be delighted to help you over the phone or online.

The Forecourt

The bollards will be up on our forecourt to prevent vehicular access and unfortunately, due to government guidance, we must ask that you do not enter any area of the Matt Johnson Prestige Site. It's with a heavy heart that we ask this of you - but government guidelines dictate this must be the case.

Please stay roadside and admire our cars from afar. 

If you see something which tickles your fancy, head online, where we have comprehensive picture galleries of all cars in stock. Many have accompanying videos. Call us on 01229 486315 if you have any questions.

Live video tours

If you are interested in one of our cars and would like to see it in a more interactive way, we will happily arrange for a live video tour. We can do this via your preferred video conferencing technology. We normally use WhatsApp because it's simple and most people have it. But we will happily accommodate your needs. Call us on 01229 486315 to set up a tour.

Sales process

Of course, it would be our preference to meet with you face-to-face. Sadly that is not possible.

To help overcome this, we are offering digital meetings via the likes of Zoom or WhatsApp. Or you might just opt for a good, old fashioned phone call. Whatever is your preference, we will do everything we can to help.

If you are planning to finance your car, our lenders are set up to provide a 100% digital service - so you can carefully consider finance proposals, read the relevant information and e-sign when you are ready. Call us on 01229 486315 to discuss your finance options.

Car preparation

We understand that Covid is a concern to many people and to provide peace of mind, we have updated our already rigorous car preparation process to ensure it is Covid-secure.

Ahead of delivery, every car is thoroughly cleaned to the exacting standards of Matt Johnson Prestige.

It is then treated with our atomising machine, which sprays a fine disinfecting mist across the whole vehicle interior. The treatment in no way adversely affects the car's interior or instruments.

Cars are then sealed with labels which confirm their Covid-secure status.

Car delivery

We have a team of delivery drivers on hand to bring your new vehicle from our showroom direct to your door.

All cars are delivered by trailer and our drivers will only enter them wearing PPE and to remove them from the trailer.

Unfortunately, we are unable to provide our usual full handover service, which includes a comprehensive tutorial on the vehicle's functions, due to guidance around social distancing. But we will, of course, be on hand to answer any questions you have as you start life with your new car.

We normally apply a modest charge for delivery - but for the time being, we have opted to cover the cost of delivery for your convenience.

In most cases, from the point of sale, we will be able to deliver your new car within a week.

Our team

We could not survive without our amazing team - so please be assured we are doing everything we can to keep them safe.

We're a compact crew - and that means it is possible for everyone to have their own self contained working space across our workshop, valeting bay, showroom and offices.

All team members have been supplied with PPE and we have hand sanitising stations across our site.

Anybody which thinks they may have a symptom of Covid is instructed not to attend work - and given support through the testing period until they are given the all-clear.

General policies

We are a Covid-secure workplace and have carried out a full assessment of our site in line with government recommendations.

PPE is provided at the entrance to our showroom for all visitors (when open).

We operate a mandatory mask-wearing policy on-site, excepting individuals who are medically exempt.

Our cleaning regime has been increased and a new commercial cleaning company contracted.

Our site rules are clearly displayed at our main entry point.

We have subscribed to the government's track and trace scheme and clearly display a QR code at our entrance. 

We have installed perspex Covid protection screens at all desks where team members and clients may sit at the same time.

We no longer offer accompanied test drives. During lockdown periods of when the Tier system dictates, test drives will be suspended.